REFUNDS
Refund Policy
Last updated: 4 November 2026. This policy applies to digital IPTV subscriptions purchased from NOVA IPTV. It does not limit rights you have under applicable consumer law.
When a refund is available
Because IPTV subscriptions are digital and provisioning begins immediately, refunds are issued only if:
- credentials were never delivered, or
- the service was completely non-functional within 24 hours of activation and our support team could not resolve it.
When a refund is not available
- Buffering or quality issues caused by your internet connection, Wi-Fi, device or player.
- Device incompatibility where the supported devices were disclosed before purchase.
- Change of mind after credentials have been delivered.
- Account termination caused by sharing, reselling or breaching the terms.
How to request a refund
Contact support within 24 hours of activation with your transaction ID, the email used for the order and a description of the problem. We may ask you to test a different device or connection before approving a refund.